Not just a chat widget — AI that replaces headcount.
RAG auto-support · AI takeover · Agent Copilot · Multilingual AI.
Get a demoResolve 70% of chats automatically
AI answers in real time from the merchant's own FAQ/docs using vector semantic search + reranking — no stale local KB. Gaps it can't answer are auto-mined for ops to fill, so it gets smarter over time.
- Vector search + reranking for sharper hits
- High-frequency questions auto-answered
- Knowledge-gap mining → resolution-rate flywheel
Step out — AI keeps the chat going
One click on "AI takeover": the AI reads the full conversation context and continues naturally as the agent. Take it back anytime — the customer never notices.
- Per-conversation toggle
- Reads full history, seamless continuation
- Escalates to human when unsure, with context
AI helps agents reply in seconds
One-click smart replies, instant conversation summaries, real-time sentiment analysis — agents work several times faster.
- Smart reply suggestions (editable)
- Conversation / ticket summaries
- Sentiment analysis with negative alerts
One agent, the whole world
Visitors ask in any language; AI uses cross-lingual vector search to hit your KB and answers in their native tongue. Unmatched for cross-border teams.
- 20+ languages: Hindi, Urdu, Malay, Indonesian, Spanish…
- Cross-lingual vector hits even when query≠KB language
- Serve languages your agents don't speak
Not just answers — it acts
Connect your backend APIs: check orders, balances, shipping, KYC… the AI gets it done for the visitor instead of dropping links. Write/irreversible actions auto-escalate for human confirmation — safe and controlled.
- Per-tenant tool registry (your APIs), AI calls on demand
- Read-only auto-runs; write actions need human confirm
- Full audit + SSRF guardrails
Convert in-chat · prove value with data
Auto-start a chat when a visitor lingers on a key page; collect CSAT after conversations; see resolution/handoff/satisfaction live in the control plane.
- Proactive: open a chat after N seconds on page
- Automatic CSAT surveys + score stats
- Resolution / handoff rate dashboard
Validate before launch — never ship a regression
Preset, import-from-real-questions, or AI-generate a batch of test cases and run resolution rate in one click; let AI role-play real customers for multi-turn stress tests. Every KB change auto-diffs against the last run, so you see exactly what broke — launch with confidence.
- Q&A regression + simulated-customer multi-turn modes
- Structural checks + AI judge for answer correctness
- Diff vs last run, auto-flag newly failed (regressions)
Remember every customer — personalize at scale
After each chat the AI auto-remembers customer facts (preferences/purchases/language/intent); next time it already knows them and tailors the reply. Repeat-purchase, personalization, VIP recognition — all automatic. Memory is PII-sanitized and injection-guarded, and any customer can be erased in one click (compliant).
- Auto-extract facts after conversations — learns over time
- Auto-injected next time for personalized answers
- PII-sanitized + injection-guarded + one-click forget (GDPR-friendly)